Privacy Policy

1. Introduction

Nonseprefe ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nonseprefe.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Property information and energy consumption data
• Communication preferences and marketing consents
• Financial information for quotes and payment processing
• Any other information you choose to provide in forms or communications

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Referral sources and search terms

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our green energy services
• Responding to your inquiries and providing customer support
• Processing quotes, installations, and maintenance requests
• Sending newsletters, updates, and marketing communications (with consent)
• Conducting market research and analyzing website usage
• Complying with legal obligations and protecting our rights

4. Legal Basis for Processing

We process your personal information based on:

• Contract: To fulfill our contractual obligations for services
• Consent: For marketing communications and non-essential cookies
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• With regulatory authorities when required by law
• In connection with business transfers, mergers, or acquisitions
• To protect our rights, property, or safety, or that of others
• With your explicit consent for specific purposes

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website traffic and user behavior
• Personalize your experience and remember your preferences
• Deliver relevant advertisements and marketing content

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and employee training
• Secure data storage and backup systems

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and the purpose for which it was collected.

9. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restrict Processing: Limit how we use your information
• Data Portability: Receive your information in a structured format
• Object: Opt out of certain types of processing
• Withdraw Consent: Revoke consent for specific processing activities

10. International Transfers

Your personal information may be transferred to and processed in countries other than the United Kingdom. We ensure that such transfers are subject to appropriate safeguards, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with the law. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
https://ico.org.uk